Once you have received payment, we recommend sending an email to thank customers for their payments. So alternatively, please call us on if you would prefer to arrange a payment plan that works for you? We understand this may be a difficult time for you. I would be really grateful if you could let me know when we can expect to receive payment? Subject: Alternative payment options for : invoice There may be a very good reason they are unable to pay large sums, so we recommend being flexible to maintain great relationships with your customers. Once an invoice reaches 30+ days overdue, we recommend sending this email reminder and suggesting alternative payment options. Please let us know when we can expect to receive payment as soon as possible? Or if you are struggling with cash flow, please update us so we can plan internally and suggest a payment plan. I understand this may be a hectic time for you, but this invoice is now days overdue and is becoming problematic for us too. We have yet to receive payment from yourselves of in respect of our invoice which was due for payment on. If an invoice payment reaches 14 days overdue, we recommend sending this message to remind customers and give them a greater sense of urgency I understand this may be a hectic time for you, so I would be really grateful if you could give me an indication of when we can expect to receive payment? We wanted to drop you a gentle reminder that we have yet to receive payment from yourselves of in respect of our invoice which was due for payment on.
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I hope you’re keeping well during this time of uncertainty. We recommend following up with this polite reminder when an invoice is 1 day overdue I would be really grateful if you could confirm that everything is on track for payment? I just wanted to drop you a quick note to remind you that in respect of our invoice is due for payment on. We recommend sending this polite payment reminder via email 7 days before an invoice is due No more tiresome trial and error - you can start automatically chasing all of your customers with reminders that look hand-typed! 1. would be replaced with your company’s name.Ĩ of the best-practise templates are featured below. Placeholders are within angle brackets “”, and signify where adapted text may go, e.g. Normal text is outside of brackets and stays the same across all reminders. In our experience, personalisation is key in making sure reminders don’t get ignored and invoices get paid! So, our templates are built from two parts: These templates from our partner Chaser can be copied and pasted directly into your emails, for you to send to customers. So, these free templates demonstrate how to use emotional intelligence in your invoice chasing, and approach customers with kindness and diplomacy during these uncertain times. Neglecting to appreciate the impact of difficult situations, such as the pandemic, and the impact they can have on your customers’ business and their ability to pay in your email reminders will only lead to lower response rates - it is essential that you adapt your credit control to the current economic situation.īest practice shows that using a human approach to invoice chasing delivers the best results. The recent Covid-19 pandemic created many challenges for a lot of businesses, but it also forced many businesses to look hard at their processes and practices. The last one is particularly important as you think about the data your business and your finance team has on your clients and the key client data points you should keep and maintain. So why not contact us today to see how we can help you or read on to get some templates you can implement and use yourself.Ĭommon unpaid invoice email issues include using an unfriendly or overly legal or business tone of voice, the appearance of the emails simply being automated, emails that are written with a lack of humanity, an aggressive or judgemental approach to overdue invoices, and even chasing payments from the wrong person entirely. We have helped many of our clients implement and get the benefit from cloud accounting platforms including accounts receivable software which can automate invoice payment reminders like Chaser. This means that those finance teams and companies that have an effective email practice for payment reminders will benefit massively compared with those that choose not to use or badly use this highly effective route and tool for their credit control. According to one of our key software partners Chaser, approximately 80% of unpaid invoices can be successfully collected through email reminders alone. 8 most effective payment reminder emails, to get invoices paidĮmail is an incredibly effective tool for credit control.